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The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering

The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering

Automation is delivering big value for businesses of all sizes, especially as it relates to IT service desk operations. Why is the service desk so important? If you’re in IT, you know the answer: The IT service desk is the hub of business operations. Finely tuned IT operations mean greater operating efficiencies, delivering amazing employee experiences enabled by the technology ...
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Cloudera Q3 Shows Momentum for its Data Platform

Cloudera Q3 Shows Momentum for its Data Platform

The News: Cloudera reported better-than-expected third quarter results as it aims to gain traction for its Cloudera Data Platform. The company reported a third quarter net loss of 29 cents a share on revenue of $198.3 million. The non-GAAP third quarter net loss was 3 cents a share. Wall Street was expecting Cloudera to report a third quarter non-GAAP loss of ...
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Exploring the Challenges and Opportunities with AI

Exploring the Challenges and Opportunities with AI

Today’s data-driven business environment presents exciting opportunities, but it can be daunting as well. We are gathering data at an unprecedented rate and, if we’ve got the right systems and the right technology in place, we’re using that data to help make strategic business decisions. That’s the exciting part. The daunting part is that massive amounts of data alone don’t ...
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Encouraging Effective and Consistent Collaboration

Encouraging Effective and Consistent Collaboration

There’s a lot of technology on the market today designed to encourage effective collaboration. Microsoft, Cisco, Slack—it seems all of the tech leaders have put their greatest minds to work to gain a corner on the collaboration market, from video chat apps to dedicated communication channels and secure remote workstations and networks. Yet, with all of the technology available, many ...
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Dell Tech’s PowerOne Approach to Hybrid Cloud

Dell Tech’s PowerOne Approach to Hybrid Cloud

As competition in the hybrid cloud space continues to heat up, Dell Technologies continues to expand its offerings to address shifting IT architectures while leveraging its broad portfolio of companies – including its deep connection to VMware. Hyper Converged Infrastructure is going through a period of dynamic shifts and disruption, hybrid and multi cloud architectures are also transforming how people ...
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