The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical OfferingDecember 11, 2019
Cloudera Q3 Shows Momentum for its Data PlatformDecember 10, 2019
Exploring the Challenges and Opportunities with AIDecember 10, 2019
Encouraging Effective and Consistent CollaborationDecember 10, 2019
Dell Tech’s PowerOne Approach to Hybrid CloudDecember 9, 2019
Videos + Podcasts
More Videos + Podcasts
How to Think About Security Awareness for Your OrganizationMay 9, 2019
2019 Cybersecurity Trend ReviewJanuary 30, 2019
SMACtalk Live: How Automation Will Forever Change Customer ExperienceDecember 6, 2018
SMACtalk Live: AI and Analytics Must Kill Prehistoric Marketing with Steve RudolphNovember 12, 2018
SMACtalk Podcast: Diving into the Visual Cloud With IntelSeptember 12, 2018
Reports + Guides
More Reports + Guides
Tackling Supply Chain Challenges In The Food & Beverage IndustriesOctober 12, 2018
VantagePoint – 7 Steps Toward Intelligent ReportingSeptember 14, 2018
Firewalls vs SBCs: Understanding the OSI Stack Model and Implications for RTCApril 30, 2018
Whose Fault Is It? Getting to Problem Resolution in Multi-Vendor EnvironmentsApril 3, 2018
Utilities Can Survive Digital Disruption with Hybris SolutionMarch 9, 2018
The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering
Automation is delivering big value for businesses of all sizes, especially as it relates to IT service desk operations. Why is the service desk so important? If you’re in IT, you know the answer: The IT service desk is the hub of business operations. Finely tuned IT operations mean greater operating efficiencies, delivering amazing employee experiences enabled by the technology ...
The News: Cloudera reported better-than-expected third quarter results as it aims to gain traction for its Cloudera Data Platform. The company reported a third quarter net loss of 29 cents a share on revenue of $198.3 million. The non-GAAP third quarter net loss was 3 cents a share. Wall Street was expecting Cloudera to report a third quarter non-GAAP loss of ...
Today’s data-driven business environment presents exciting opportunities, but it can be daunting as well. We are gathering data at an unprecedented rate and, if we’ve got the right systems and the right technology in place, we’re using that data to help make strategic business decisions. That’s the exciting part. The daunting part is that massive amounts of data alone don’t ...
There’s a lot of technology on the market today designed to encourage effective collaboration. Microsoft, Cisco, Slack—it seems all of the tech leaders have put their greatest minds to work to gain a corner on the collaboration market, from video chat apps to dedicated communication channels and secure remote workstations and networks. Yet, with all of the technology available, many ...
As competition in the hybrid cloud space continues to heat up, Dell Technologies continues to expand its offerings to address shifting IT architectures while leveraging its broad portfolio of companies – including its deep connection to VMware. Hyper Converged Infrastructure is going through a period of dynamic shifts and disruption, hybrid and multi cloud architectures are also transforming how people ...