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AI and CRM: Will Customer Management Get Easier?

In AI, Technology by Daniel NewmanLeave a Comment

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.

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Amdocs Ready to Drive CSP 5G Monetization Innovation with RevenueONE Launch

In Technology News by Ron WestfallLeave a Comment

Amdocs launched RevenueONE and positioned themselves to defend its market leadership in the worldwide CoSP monetization segment, especially during the early stages of the 5G era. By delivering capabilities like omni-monetization, Amdocs is meeting burgeoning service provider demand for the agile billing and charging platform key to immediately giving customers their preferred payment plans and bundles.