Machine learning has already changed the way we work and process information in the modern business environment. It’s helped us become more efficient—make smarter decisions—and target customers better than ever before. But there’s a whole new type of learning—reinforcement learning—that is going to do a lot more. Unlike machine learning, which uses data analysis to allow computers to learn without …
Real-Time Feedback and Gamification Drive CX in the Call Center
I have a friend who worked in a call center for quite a while early in her career. Call centers are not for the faint of heart, I assure you. Center employees bear the brunt of the stress, anger, and frustration of customers but rarely have the authority to do much about it. Wait too long to give positive feedback to a …
Office 365: No Brainer for IT and IT Decision Makers
Remember the old saying, “Nobody ever gets fired for buying a brand name product?” With so many options out there, one thing is still certain – Microsoft Office continues to be one of the best office and collaboration products on the market. Many of us are nevertheless installing this office tool the hard way: Manually on every machine. Why? Well, …
What Comes First? Culture Change or Tech Change?
The age-old question, “Which came first, the chicken or the egg?” is a fun debate-starter for lively dinner time conversation or for actual pondering, despite there being no actual firm answer to the question. I think most of us are resigned to that, and we don’t really need an answer. It’s thinking about the question and discussing the possibilities that …
Data Storage: The Need for Flexibility and Scalability
If you feel like you’ve got your head in the clouds these days, you’re not alone. In the last few years, 60 percent of businesses say they’ve set aside funds for additional storage space to help manage the immense amount of data being created every day within their markets. That includes public and private clouds, which generally offer agility and …
Adobe Think Tank Berlin: Employees’ Love-Hate Relationship with Tech
Office workers are in a love-hate relationship with new technologies in today’s digital transformation—whether they realize it or not. That’s the main takeaway from Adobe’s Think Tank Berlin, which met June 27th to discuss the future of work in the new digital environment, including the impact of technology on the modern workplace—and its workers. To be honest—there are parts of …
The Ins and Outs of Hybrid Cloud Analytics
With the flood of businesses moving to cloud and hybrid cloud to manage the immense amount of data being generated each day, it makes sense that a new term, hybrid cloud analytics, would also take root. In a hybrid cloud or multi-cloud environment, there’s a whole lot of data in a whole lot of places. And while many cloud vendors …
The True Problem Artificial Intelligence Will Face
Thanks to Hollywood movies and news stories about AI taking over our jobs, artificial intelligence is fighting an uphill battle with public relations. For every one article about how transformative AI can and will be in our lives, it seems there’s another that describes why AI is a dangerous threat. Brilliant minds like Stephen Hawking and Elon Musk have expressed …
Five Things You Need to Know About Fog Computing
I know, I know. Just when we’ve gotten on board with the concept of sending our data to a far-away land, aka the cloud, a completely new concept emerges: fog. If fog computing or edge computing has left you feeling a bit hazy, you’re not alone. Businesses worldwide have spent millions buying into the anything-as-a-service (XaaS) model the cloud and …
CFOs and CIOs Making Tech Decisions Together
We all know the feeling of dread that comes when waiting for a major project to be approved by the finance department. Some of us might even have a bit of inner dialogue: “Why does the CFO get to choose what’s right for my team? Finance doesn’t know anything about it!” Submitting the request can sometimes feel like throwing a …