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Collection #1 Data Breach – What You Need to Know

In Security by Shelly KramerLeave a Comment

If you’ve not yet heard, there’s been yet another data breach. So, what’s new, right? Security breaches most often occur because of a lack of awareness around security and, to be honest, because most of us are fairly lazy when it comes to password security. The Collection #1 data breach is no ordinary breach, impacting some 772,904,991 email addresses and …

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Apple Samsung Deal Was a Crucial Move for Apple

In Business and Leadership by Shelly KramerLeave a Comment

Apple’s deal with Samsung, making its iTunes app available on Samsung’s 2019 Smart TVs, was a crucial move for Apple and its future in the world of streaming media offerings. Why the Apple Samsung Deal Matters  Here’s a simple explanation illustrating why the Apple Samsung deal matters so much. I have an Apple TV device. It’s old enough it’s probably …

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Debbie Madden on How to Build Diverse and Inclusive Teams

In Future of Work Talk by Shelly KramerLeave a Comment

I interviewed Debbie Madden, CEO, and Founder of Stride Consulting and author of recently the published Hire Women on a recent episode of my Future of Work Talk show. Debbie’s company is an Agile software development consultancy located in NYC and it’s the fifth company Debbie has built from the ground up. So, who is Debbie Madden? In short, she’s pretty badass. …

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How to Identify a Phish and How to Protect Against Phishing

In Security by Shelly KramerLeave a Comment

Holiday season means phishing season, and that’s not the good kind of fishing that you do while you’re relaxing out on the lake—it’s the cybersecurity nightmare kind of phishing and it poses big risks for businesses of all sizes. My guest on the Converge TechTalk show today is Mison Riggins from Inspired eLearning and we’re talking about cybersecurity and the …

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Customer Experience Fuels Today’s Retail [Report]

In Business and Leadership by Shelly KramerLeave a Comment

There was a time when retailing was a relatively straightforward process. Open a store, stock the shelves, advertise, and sell. In today’s rapidly evolving retail landscape, however, the digitally-immersed consumer has different expectations and there’s no question that customer experience fuels today’s retail. Consumers no longer just shop in stores, and they no longer just want to shop online. What …

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How Inclusion and Diversity Have a Big Impact on Global Mobility Programs [Report]

In Future of Work by Shelly KramerLeave a Comment

It makes sense for any international company to maximize its performance by tapping into the largest talent pool available. Yet according to a recent report, while most do have Global Mobility Programs in place, many are falling short due to a failure to understand how inclusion and diversity impact global mobility programs. The report, Inclusion and Diversity: How Global Mobility …

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Blockchain’s Impact on HR and the Future of Work

In Technology by Shelly KramerLeave a Comment

Blockchain. Is it today’s annoying buzzword or a technology that’s going to change everything about the way we live, work, and do business? While we’re certainly not “there” yet, my vote is on the latter. So what is blockchain? It’s a digitally encrypted ledger that stores information publicly in groups called “blocks.” It’s completely decentralized database only gives access to …

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10 Stats Linking Employee Experience with Customer Experience

In HR Tech by Shelly KramerLeave a Comment

I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …

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Technology’s Disruption of the Restaurant Industry—Are Restaurants Prepared?

In Technology by Shelly KramerLeave a Comment

I was in New York City this past week and eating most every meal out made me think about how prime the restaurant is for disruption, and also how slowly it’s moving toward adopting technology to make the dining experience a better one for customers. With digital channel sales predicted to make up some 30 percent of all restaurant transactions …

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2018 State of the MSP Report

In Technology by Shelly KramerLeave a Comment

One of the fastest growing business models in the IT space is that of a managed service provider (or MSP.) In fact, chances are pretty good you’ve either transitioned to a service provider model or are planning a transition in the near future. But who exactly are MSPs, and what challenges do they face on their way to success? Well, …