Visa’s acquisition of Plaid is a $5Bn bet on the future of finance, and it’s a smart bet at that. With some 11,000 bank and financial services company clients, covering 200 million consumer accounts, Plaid is currently providing connections for 80 percent of the largest U.S. fintech apps. That’s no small market share — and that’s only the tip of the iceberg. Today, Plaid’s APIs are used by one in four people in the U.S. with a bank account — there’s tremendous opportunity for growth. In addition, this acquisition provides multiple opportunities for Visa. Here’s a look at some of those opportunities, thoughts on what’s ahead for Visa and for Plaid, as well as what we expect in the fintech market in the months ahead.
The future of customer experience is (or should be) on every brand’s mind, as connecting with and forming meaningful relationships with consumers has never been more important, or more difficult. That’s why the news around Pandora’s interactive voice ad launch is a big deal. While we are at the nascent stages of interactive voice technology, the possibilities are incredibly exciting and can provide a whole new dimension to the brand-customer relationship, with big benefits to both.
AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the difference maker.
Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
The Imperva data breach had serious consequences for CEO Chris Hylen, who has stepped down. This should get the attention of CEOs and senior leaders everywhere. Doing everything you can to create a business strategy with security at its core while also endeavoring to create a security first culture within the organization are business mission critical. Especially if you want to keep your job.
Adobe Creative Cloud vulnerability leaves 7.5 million customer emails exposed. The good news is that the misconfigured environment has been shut down. The bad news is that that’s 7.5 million users whose emails, and other information that could possibly be used by hackers, is potentially out there floating around.
Google looking at a Fitbit acquisition? That makes perfect sense. Here are my thoughts on why, not the least of which is all about the data. Which Google very badly wants. It’s also about Google finally being able to compete with Apple in the health and fitness space. Oh, and note that Fitbit’s stock is having a field day, trading up about 27% this afternoon.
News that breaks on a Friday night is often ignored, but not this news. The Pentagon announced the award to Microsoft of its $10 Billion technology services contract, often referred to as JEDI, usurping the perceived-front runner Amazon (and making good on my prediction).
Are U.S. firms going to bite on Huawei’s 5G licensing proposal? Here’s a look at the current state of affairs as it relates to China’s dominance over the U.S., in 5G and other aspects of technology, and where we might go from here.