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Visa’s Acquisition of Plaid is a $5.3Bn Bet on the Future of Finance

In Technology News by Shelly KramerLeave a Comment

Visa’s acquisition of Plaid is a $5Bn bet on the future of finance, and it’s a smart bet at that. With some 11,000 bank and financial services company clients, covering 200 million consumer accounts, Plaid is currently providing connections for 80 percent of the largest U.S. fintech apps. That’s no small market share — and that’s only the tip of the iceberg. Today, Plaid’s APIs are used by one in four people in the U.S. with a bank account — there’s tremendous opportunity for growth. In addition, this acquisition provides multiple opportunities for Visa. Here’s a look at some of those opportunities, thoughts on what’s ahead for Visa and for Plaid, as well as what we expect in the fintech market in the months ahead.

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The Future of Customer Experience—Why Pandora’s Interactive Voice Ad Launch is a Big Deal

In Future of Work by Shelly KramerLeave a Comment

The future of customer experience is (or should be) on every brand’s mind, as connecting with and forming meaningful relationships with consumers has never been more important, or more difficult. That’s why the news around Pandora’s interactive voice ad launch is a big deal. While we are at the nascent stages of interactive voice technology, the possibilities are incredibly exciting and can provide a whole new dimension to the brand-customer relationship, with big benefits to both.

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The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering

In Technology News by Shelly KramerLeave a Comment

Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.

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Imperva Data Breach Has Consequences for CEO

In Security by Shelly KramerLeave a Comment

The Imperva data breach had serious consequences for CEO Chris Hylen, who has stepped down. This should get the attention of CEOs and senior leaders everywhere. Doing everything you can to create a business strategy with security at its core while also endeavoring to create a security first culture within the organization are business mission critical. Especially if you want to keep your job.

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Why Google Looking at Fitbit Acquisition Makes Perfect Sense

In Technology News by Shelly KramerLeave a Comment

Google looking at a Fitbit acquisition? That makes perfect sense. Here are my thoughts on why, not the least of which is all about the data. Which Google very badly wants. It’s also about Google finally being able to compete with Apple in the health and fitness space. Oh, and note that Fitbit’s stock is having a field day, trading up about 27% this afternoon.