View Post

How to Identify a Phish and How to Protect Against Phishing

In Security by Shelly KramerLeave a Comment

Holiday season means phishing season, and that’s not the good kind of fishing that you do while you’re relaxing out on the lake—it’s the cybersecurity nightmare kind of phishing and it poses big risks for businesses of all sizes. My guest on the Converge TechTalk show today is Mison Riggins from Inspired eLearning and we’re talking about cybersecurity and the …

View Post

Customer Experience Fuels Today’s Retail [Report]

In Business and Leadership by Shelly KramerLeave a Comment

There was a time when retailing was a relatively straightforward process. Open a store, stock the shelves, advertise, and sell. In today’s rapidly evolving retail landscape, however, the digitally-immersed consumer has different expectations and there’s no question that customer experience fuels today’s retail. Consumers no longer just shop in stores, and they no longer just want to shop online. What …

View Post

How Inclusion and Diversity Have a Big Impact on Global Mobility Programs [Report]

In Future of Work by Shelly KramerLeave a Comment

It makes sense for any international company to maximize its performance by tapping into the largest talent pool available. Yet according to a recent report, while most do have Global Mobility Programs in place, many are falling short due to a failure to understand how inclusion and diversity impact global mobility programs. The report, Inclusion and Diversity: How Global Mobility …

View Post

Blockchain’s Impact on HR and the Future of Work

In Technology by Shelly KramerLeave a Comment

Blockchain. Is it today’s annoying buzzword or a technology that’s going to change everything about the way we live, work, and do business? While we’re certainly not “there” yet, my vote is on the latter. So what is blockchain? It’s a digitally encrypted ledger that stores information publicly in groups called “blocks.” It’s completely decentralized database only gives access to …

View Post

10 Stats Linking Employee Experience with Customer Experience

In HR Tech by Shelly KramerLeave a Comment

I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …

View Post

Technology’s Disruption of the Restaurant Industry—Are Restaurants Prepared?

In Technology by Shelly KramerLeave a Comment

I was in New York City this past week and eating most every meal out made me think about how prime the restaurant is for disruption, and also how slowly it’s moving toward adopting technology to make the dining experience a better one for customers. With digital channel sales predicted to make up some 30 percent of all restaurant transactions …

View Post

2018 State of the MSP Report

In Technology by Shelly KramerLeave a Comment

One of the fastest growing business models in the IT space is that of a managed service provider (or MSP.) In fact, chances are pretty good you’ve either transitioned to a service provider model or are planning a transition in the near future. But who exactly are MSPs, and what challenges do they face on their way to success? Well, …

View Post

CyberSecurity—The Greatest Challenge CISOs Face Today

In Security by Shelly KramerLeave a Comment

What a time to be alive! The rapid advances of technology and dawn of an era dominated by the Internet of Things (IoT) has changed pretty much everything about life as we know it. Which is why it’s no surprise that cybersecurity is perhaps the greatest challenge CISOs face today. But let’s back up. Why is the IoT such a …

View Post

Brands Committing to Social Good — Recipe for Business Success

In Business and Leadership by Shelly KramerLeave a Comment

Brands committing to social good in today’s business climate are finding it a worthwhile investment in business success. But it wasn’t always that way. When TOMS shoes launched in 2006 with its “one-to-one” business strategy, many business leaders around the country likely wondered how the company would ever stay in the black. Its model of giving one new pair of …

View Post

The Key to HR Digital Transformation Success—Adoption of HR Technology

In Digital Transformation by Shelly KramerLeave a Comment

If your organization is focused on HR digital transformation success, the adoption of HR technology is an integral part of the equation. And if your HR team has yet to embrace cloud-based HR technology, your company is already behind the times. Cloud-based HR technology allows HR teams to do many things, not the least of which is using data to …