AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the difference maker.
The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering
Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
Exploring the Challenges and Opportunities with AI
Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
Imperva Data Breach Has Consequences for CEO
The Imperva data breach had serious consequences for CEO Chris Hylen, who has stepped down. This should get the attention of CEOs and senior leaders everywhere. Doing everything you can to create a business strategy with security at its core while also endeavoring to create a security first culture within the organization are business mission critical. Especially if you want to keep your job.
Adobe Creative Cloud Database Vulnerability Leaves 7.5 Million Customer Emails Exposed
Adobe Creative Cloud vulnerability leaves 7.5 million customer emails exposed. The good news is that the misconfigured environment has been shut down. The bad news is that that’s 7.5 million users whose emails, and other information that could possibly be used by hackers, is potentially out there floating around.
Why Google Looking at Fitbit Acquisition Makes Perfect Sense
Google looking at a Fitbit acquisition? That makes perfect sense. Here are my thoughts on why, not the least of which is all about the data. Which Google very badly wants. It’s also about Google finally being able to compete with Apple in the health and fitness space. Oh, and note that Fitbit’s stock is having a field day, trading up about 27% this afternoon.
Microsoft Wins Pentagon’s $10Bn JEDI Contract [I told you so]
News that breaks on a Friday night is often ignored, but not this news. The Pentagon announced the award to Microsoft of its $10 Billion technology services contract, often referred to as JEDI, usurping the perceived-front runner Amazon (and making good on my prediction).
Are U.S. Firms Going to Bite on Huawei’s 5G Licensing Proposal?
Are U.S. firms going to bite on Huawei’s 5G licensing proposal? Here’s a look at the current state of affairs as it relates to China’s dominance over the U.S., in 5G and other aspects of technology, and where we might go from here.
Amazon is Changing the Returns Game, Without Consumers Even Noticing
Amazon is changing the returns game, largely without consumers even noticing. In fact, I predict the ecommerce giant is also working to change the ecommerce delivery game as well, and is already quietly going about the business of retraining customers and resetting expectations. Here’s how.
US Looks at Ways to Help Huawei Rivals, Evidencing the Importance of 5G
There are rumors that the US government is looking at ways to help Huawei rivals like Nokia, Ericsson, Cisco, and others, with funding and other incentives to help counter the early advantage in the 5G market established by the Chinese company.