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10 Stats Linking Employee Experience with Customer Experience

In HR Tech by Shelly KramerLeave a Comment

I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …

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Technology’s Disruption of the Restaurant Industry—Are Restaurants Prepared?

In Technology by Shelly KramerLeave a Comment

I was in New York City this past week and eating most every meal out made me think about how prime the restaurant is for disruption, and also how slowly it’s moving toward adopting technology to make the dining experience a better one for customers. With digital channel sales predicted to make up some 30 percent of all restaurant transactions …

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2018 State of the MSP Report

In Technology by Shelly KramerLeave a Comment

One of the fastest growing business models in the IT space is that of a managed service provider (or MSP.) In fact, chances are pretty good you’ve either transitioned to a service provider model or are planning a transition in the near future. But who exactly are MSPs, and what challenges do they face on their way to success? Well, …

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CyberSecurity—The Greatest Challenge CISOs Face Today

In Security by Shelly KramerLeave a Comment

What a time to be alive! The rapid advances of technology and dawn of an era dominated by the Internet of Things (IoT) has changed pretty much everything about life as we know it. Which is why it’s no surprise that cybersecurity is perhaps the greatest challenge CISOs face today. But let’s back up. Why is the IoT such a …

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Brands Committing to Social Good — Recipe for Business Success

In Business and Leadership by Shelly KramerLeave a Comment

Brands committing to social good in today’s business climate are finding it a worthwhile investment in business success. But it wasn’t always that way. When TOMS shoes launched in 2006 with its “one-to-one” business strategy, many business leaders around the country likely wondered how the company would ever stay in the black. Its model of giving one new pair of …

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The Key to HR Digital Transformation Success—Adoption of HR Technology

In Digital Transformation by Shelly KramerLeave a Comment

If your organization is focused on HR digital transformation success, the adoption of HR technology is an integral part of the equation. And if your HR team has yet to embrace cloud-based HR technology, your company is already behind the times. Cloud-based HR technology allows HR teams to do many things, not the least of which is using data to …

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How Blockchain Will Disrupt Banking

In Technology by Shelly KramerLeave a Comment

Blockchain will undoubtedly have an impact on the financial services industry and a big question today is how Blockchain will disrupt banking. Will Blockchain do for banking (and transactional services in general) what the internet did for media? How will banking evolve as Blockchain matures and continues to gain traction in the marketplace? Blockchain sounds complicated but at its most …

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The Future of Work: Co-Working and Bundled Services—Why WeWork’s Strategy Works

In Business and Leadership by Shelly KramerLeave a Comment

  Bundling services adds value—there’s no doubt about that. In fact, you’ve probably been enjoying a bundled service withoutgiving the convenience a second thought, especially as a seamless consumer experience is now an expectation and not a perk. For example, do you use enterprise resource management (ERP) software from Oracle, SAP, or a similar provider? Do you leverage any of …