The customer experience (CX) is increasingly driving business success worldwide. With customers able to share their experiences online in real time, companies in every sector—from retail to healthcare—are realizing CX has the ability to make or break a reputation, and to do it even faster than ever before. Not buying it? Consider this: Research from Forrester shows that in 2016, …
Five Vital Elements for Disaster Plan Success
A disaster recovery (DR) plan is an essential part of your company’s Business Continuity Plan (BCP), the living document that details how your organization guards against future disasters—ranging from viruses to terrorist attacks to hurricanes and natural disasters. And while people often use the terms business continuity and disaster recovery interchangeably, the two mean very different things. A BCP is …
6 Steps To Clean Up Your Data Swamp
If you’re one of the millions of companies worldwide gathering data like a chipmunk gathers nuts, you’re not alone. Big data holds big promise for nearly every industry. And yet, many companies are currently finding themselves with huge pools of data that provide very little actual value. While the term “data lake” conjures up images of beautiful, pristine, life-affirming waters, …
Data as a Service: The Big Opportunity for Business
Big data is imperative to business—and the amount of data in circulation and storage needed increases daily. Most forward-thinking businesses recognize the value of this data and leverage it as a decision-making factor for business strategy, but they don’t use it to its full potential. Unfortunately, most big data exists in silos that bog down its effectiveness. Break Down Data …
Overcoming Hurdles of Data Usage
Big Data is many things, but easy is not one of them. While companies the world over have raced to jump aboard the Big Data train, few have seen tangible results from their efforts. A recent Experian report showed that although 95 percent of CIOs believe data is changing how their organizations are doing business, nearly two-thirds of those also …
Data Center Automation is the Way to Go
IT departments and data center personnel take on an ever-increasing set of tasks in today’s world. From compliance to application management, manual data management is more than a full-time job. If your data center team needs extra support, consider the opportunities in data center automation. Define Data Center Automation Companies define “data center” in several different ways. It may refer …
The Time for Data-Driven HR Is Now
For decades, HR has lived by the adage, “Go with your gut”—trusting our instincts when it came to hiring decisions, recruiting, selecting perks and benefits, and even completing employee assessments. But today’s technology brings us something far more reliable on which to base the future of your company and the management of its most valuable resource: Big data. Data-driven HR …
Three Types of Data Every Company Needs
The constant stream of data that surrounds us today undoubtedly has the capacity to transform the way that we do business. We have access to unprecedented amounts of information about clients, prospects, and our competitors, which has the power to drive businesses forward in ways that we could have scarcely dreamt about just a few years ago. Having an abundance …
Technology and the Shift from Data Access to Data Creation
As I sit at my computer typing this, I have access to nearly all of human knowledge. This easy access to information defines our culture today. We Google answers to questions about the world around us, from science to pop culture. We ask Siri for the nearest Indian restaurant, and we get to know new people online without ever meeting …
Connecting the Dots Between Big and Small Data
Big data is driving a great deal of change in the modern business world. While big data provides a broad focus, small data offers more detail. For many companies, big data is hard to crack in terms of deriving insight, and small data is essentially useless without the proper context. Connecting small data to big data trends is vital to …