Almost overnight, even the least tech literate companies were forced to move business to the cloud, buy collaboration platforms, and start using SaaS applications to keep their business running and their employees safe. But when we finally beat COVID-19, will things go back to how they were?
With the Oracle Digital Experience for Communications debut, Oracle is addressing the CSP top priority of driving and winning the CX battle across the digital ecosystem. This includes ensuring CSPs engage their customers through their preferred interaction channels, personalizing digital experiences and injecting agility into B2B2X engagements. The new solution is fully differentiated by the blending of OCI capabilities and Oracle telco software knowledge. Oracle meets CSP integration demands in hybrid cloud environments through support of TM Forum’s ODA and Open API initiatives, potentially accelerating CSP adoption and spurring CX innovation and digital ecosystem influence.
With the pandemic still limiting or eliminating fans in the stands, sports has had to adapt with technology and creativity to deliver a fan experience that keeps fans engaged and invested in their teams and leagues. A look at the digital transformation of sports.
Amazon has made large hiring and upskilling investments throughout the global pandemic. This has led to more than 100,000 jobs. Why these investments are good for the future of Amazon and its overall brand affinity.
What will the biggest tech and digital transformation trends be for 2021? In this piece we highlight 10 of the biggest trends that will impact the way we work, live and communicate in the coming year.
Every year, I make my predictions for 10 of the biggest trends in digital transformation. With COVID-19, we saw massive change in a short period of time. In this post we look back at the predictions for 2020, and how the pandemic impacted the adoption of new tech and digital trends.
Samsung’s AppStack launch is a boon to SMBs seeking to embrace digital transformation. Solutions range from G Suite’s collaboration platform, to CRMs, time tracking, design, POS offerings, and more. AppStack is billed as a one stop, easy-to-manage, no-risk, lower cost technology solution and is an attractive offering. Now, comes the hard part — getting consumer attention and driving trial.
Here are some insights on how Martech is enabling enterprises to overcome market challenges.
At Microsoft’s Inspire event the company highlighted its Return to Workplace offering, with investments intended to help clients and partners build and enable resilient organizations around the world as we collectively shift to a digital first mindset. Already a significant player in the enterprise workforce, the continued strengthening of its various offerings, all designed to seamlessly work together, serve the myriad needs across the enterprise, as well as in the partner ecosystem, means that organizations don’t have to look outside the Microsoft solution set to do what it is they need to do. I would guess this makes other SaaS providers nervous, and rightfully so.
As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. How and why companies must strike the right balance between empathy and technology–especially as it relates to the use of AI.