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Top 7 Digital Transformation Trends in High Tech Industries for 2019

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So—what exactly is the difference between overall trends in digital transformation and digital transformation trends in high tech industries? Believe it or not, there is a difference—a big one. And it comes down to the solution being offered—vs. the technology being used to provide it. In other words, high tech is not the chatbot; it’s the natural language processing and …

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The Ins and Outs of Digital Experience Management

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A week ago, I ordered a product online using Walmart’s web-to-store functionality. The web site indicated there were only five of these products left in inventory—so rather than rushing to a store that carried it, I figured I’d click “buy” and pick it up at my earliest convenience. It seems like a great service, right? Except, when I went to …

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Top 7 Digital Transformation Trends in Financial Services for 2019

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If you’re wondering if we’ll see a financial shake-up in 2019, the answer is yes—at least when it comes to digital transformation. We will see big changes this coming year, especially for the banking giants, many of which have operated with a legacy-era brick-and-mortar mindset for hundreds of years. The truth is, consumers now have so many options when it …

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Top 4 Digital Transformation Trends in Retail for 2019

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Perhaps no other industry is as impacted by customer demand as retail. Today’s customers want immediate, easy, 24/7 shopping experiences—and they want it yesterday. Last year, we made some projections about what we’d see in retail in 2018. Some of those panned out big time (mobile shopping, e-Commerce, data collection) while others lagged behind (VR headsets still haven’t quite caught …

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Breaking Down the 6 Pillars of Digital Transformation from the CEO’s Perspective

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One of the hot digital transformation trends for 2019 is the CEO taking the reins. But what does that really look like in today’s business marketplace? It’s one thing to task someone with a job. It’s another thing altogether to make sure they are prepared for it. Most CEOs are probably still saddled with questions like, “Where do I fit …

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6 Digital Transformation Mistakes to Avoid

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If you’ve been following my work in recent years, you know I’m a big believer in digital transformation. The companies that fail to adapt and evolve to meet the needs of today’s digital consumers and marketplace are quickly falling to the wayside. I’ve said it before and I’ll say it again, digital transformation is no longer an option—it’s a necessity. …

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Top Digital Transformation Trends in Education for 2019

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Let’s face it: the education sector—especially K-12 public school systems—aren’t usually the earliest adopters of new technology. Despite the fact that they’re equipping our children for the future, they don’t always move the fastest to get there. For that reason, digital transformation trends in education move a bit slower than some other industries. Still, that doesn’t mean they aren’t happening. …