Because today’s consumers are more demanding and have higher expectations than ever before, businesses of all sizes must deliver a high-quality, seamless customer experience if they hope to stay competitive. It can be a cumbersome task, though, especially because of the way technology is constantly (and sometimes immediately) changing. That’s why it’s so important for companies to tend to their …
Communication Changes in the Digital Transformation
Usually, when we think of digital transformation, we think of the cool technologies—artificial intelligence, big data, machine learning—that help our businesses run faster and smoother. But those technologies do more than enhance our productivity. They also change how we communicate—with our fellow employees and with our customers. It would be easy to chalk all the communications changes up to “mobility”—the …
Clear Direction: Does Your CIO Know Where You’re Going?
As the tug-of-war for leadership in the digital transformation continues, my belief is this: whosoever creates the vision, will become the leader. I’ve talked a lot in the past about the leadership role bouncing among various new players in the digital game. Suddenly the CEO and CFO aren’t the only ones holding the reins. They’re walking a tenuous leadership path …
Six Steps to Make a Massive Five Year Turnaround — Lessons from Sprint
Sprint had been on the brink of death. From 2009 to 2015, the company went from a solid third place among mobile phone providers to dead last. It was then the company decided on a comeback. Their six-step plan, reminiscent of other successful digital transformation strategies, has already shown signs of progress and growth. While at Pegaworld this year, I …
Top 5 Digital Transformation Trends – Financial Services
Forget online banking. If there was ever an industry where mobile is not just first but full-steam ahead, it’s the financial services industry, where FinTech—a.k.a. financial services technology—is finding new ways to make spending, managing, and investing our hard-earned money even easier than ever before. From Venmo to Apple Pay, we’re seeing more and more consumers moving to digital currency—digital …
Drive Business Growth with Disruptive Technology This Year
Remember when the first-generation hybrid vehicles came out? A few early adopters purchased them, but most of us—including most auto manufacturers—just sat back and waited. We wanted to see what would happen: if anyone would buy them, if they actually worked. Toyota took a huge leap in making the first mass-produced hybrid vehicle, and it paid dividends. The terms “Prius” …
Agility is Key for Moving through The Digital Transformation
Back in the day, change was hard. We didn’t have email or social media—let alone video chat—to speed up communication. Our idea of checking out what’s “trending” required making a visit, in person, to the nearest retail store. We used snail mail. We met for lunch and worked in traditional office spaces. We managed from the top-down. And because of …
Future of Technology: Moving Towards Hyperconvergence
Hyperconvergence, put simply, is an environment where all storage and computing components work together from a single vendor. In 2016, hyperconverged systems grew in popularity as more businesses merged software components and hardware architectures to create simple, scalable results. Gartner predicted that the hyperconvergence industry would be up to $5 billion by 2019. However simply we’d like to define hyperconvergence, …
Top Five Digital Transformation Trends in Retail
This week, I launched a new series focused on the biggest digital trends impacting various industries. First up was healthcare, where technology is gifting patients with greater access to quality care through telemedicine—and arming caregivers with even more life-saving tools like wearables, predictive data, and the Internet of Medical Things (IoMT). Now we move to retail, where a similar wave …
Five Things Startups Can Learn from Digital Transformation
Digital transformation has many market leaders scrambling to adopt new tactics and reshape their company cultures to mirror the leanness, flexibility, and agility of successful startups that are rocking the commercial boat. Recently, several industries have experienced major disruptions due to startup companies making waves and striking out against the status quo. Digital transformation hinges on a few key concepts, …