If a CIO is going to lead digital transformation, then they need to have an understanding of the customer journey map. Here’s what they need to know.
Microsoft’s acquisition of BlueTalon will play an important role in enabling developers to quickly scale data governance, compliance and privacy initiatives.
We are exploring the most significant digital transformation trends that will impact business and our lives in 2020.
Digital transformation can fail which is why it’s critical that every digital transformation initiation have a risk management component. Let’s take a look at what that looks like.
Pulling your board into the tech circle should enhance the momentum of your digital transformation, not detract from it. For digital transformation to be, well, transformational, board members will need to be fully engaged—and informed—regarding tech advancement.
How to succeed with Robotic Process Automation (RPA) is all about adjusting your thinking. Here are thoughts on how you can do that.
The demand for data scientists has never been higher. Instead of looking elsewhere for a candidate, take the time to develop data scientist skills in-house.
Optimizing your business with technology is not the same as digital transformation with a customer centric approach. Next generation technologies can enable digital transformation if they are properly utilized.
Best Buy moves deeper into healthcare in general and the senior care market in particular with the acquisition of Critical Signal Technologies. Both Great Call and CST complement Best Buy’s existing customer care capabilities Geek Squad (tech support) and In-Home Advisors. These two customer care teams will be able to support senior citizens in the home, as well as provide senior health care. It also protects and pivots a traditional retail brand originally known as a great place to buy a computer or a TV into something much, much more.
As Cisco announces a major initiative at re-skilling the IT workforce with upgrades in education programs and new certifications, the company boosts its strategic business growth objectives by taking a proactive approach to the IT workforce. The approach bolsters its overall differentiation as digital transformation rivals like Juniper, Ericsson, and Nokia have not proactively developed re-skilling initiatives or programs.