Your IT dept can be easily overloaded by requests. Let’s take at a few benefits of automating your service desk.
Data analytics and the ability to automate almost anything have been two of the biggest changes to business tech. Here’s how their impact has been felt so far.
Automation has been changing business for a few years now, so let’s take a look at the unintended benefit of automation: Happier employees.
Amazon recently announced that it would invest $700 million to upskill 100,000 of its own employees, in all areas of the company, in all skill levels. Will this initiative work?
AI’s ability, both present and future, to transform customer service in business is nothing short of extraordinary.
The Alphabet smart city project in Toronto is poised to move forward with a lot of good intention, but still with some looming questions around the use of data. Exploring the project, how it will help the environment and what will happen to all of the data?
The IoT is still expanding. How will we manage and maintain the networks, data, clouds and connections that govern and transmit this data? An IoT skills gap may be standing in our way.
Elon Musk is touting startup Neuralink and a new microchip technology that may have significant health benefits, but it comes with big ethical challenges.
While FedEx canceling its Amazon contract might be news, it’s Amazon’s move into the logistics vertical that I’m watching. Here’s why.
Best Buy moves deeper into healthcare in general and the senior care market in particular with the acquisition of Critical Signal Technologies. Both Great Call and CST complement Best Buy’s existing customer care capabilities Geek Squad (tech support) and In-Home Advisors. These two customer care teams will be able to support senior citizens in the home, as well as provide senior health care. It also protects and pivots a traditional retail brand originally known as a great place to buy a computer or a TV into something much, much more.