From chatbots to 24×7 support, AI certainly has the ability to make things better (or worse). A look at 5 ways AI is transforming the customer experience.
Mixed Reality Reboot: Could It Finally Take Off?
Mixed Reality has seen a wave of hype, often followed by market skepticism. This year, new products with more practical use cases are showing the potential for Mixed Reality to see a real growth of adoption – if the right applications are made the focus.
Finding Success: 6 Reasons Innovation Needs Marketing
Innovation needs marketing to survive. Let’s discuss a few ways innovation needs marketing to find a space for itself in the digital marketplace.
Chinese Facial Recognition Database Exposes 2.5 Million People
AI security company SenseNets, left its facial recognition database unprotected exposing personal data of some 2.5 million Chinese.
Automation 101: Identifying What You Should Automate
I recently wrote a piece on Forbes about the realities of automation in digital transformation. Namely—I discussed the fact that many companies have recognized that despite its miracle-worker status, automation isn’t as “easy” as we may have originally thought. For instance, automation requires tremendous coordination throughout the enterprise for companies to recognize the fullest and deepest benefits. At an age …
Consumption-Based IT Services: What Does it Mean for IT?
Every company today is struggling with an ongoing value-proposition when it comes to their IT services. On one hand, it’s easy to send everything to the cloud. You eliminate the headache of managing core programs and can scale the programs as you go. On the other hand, many are finding that there are certain services that simply don’t make sense …
Top 4 IT Business Resolutions for 2019
Digital transformation was never meant to be a one-time thing. Just as the new year brings a time of reflection in our personal lives, it also ushers in an opportunity for reflection for our businesses—especially in the area of technology. If you’ve never made any IT business resolutions, now is the perfect time to start. While on a personal level, …
Why We Should Be Watching China’s Tech Boom
Things happen quickly in digital transformation—and not just in terms of digital disruptions. A few years ago, it seemed China was lagging behind in digital transformation—content to produce copycat apps and services but not investing in their own innovative piece of the digital marketplace. Fast forward to 2019, and China has become a true global powerhouse, accounting for 40 percent …
Blending Technology and Humanity: How Global Brands Use AI to Improve Business
As we move ahead in digital transformation, the cream of the customer-centric crop will rise to the top, finding new and better ways use AI to serve their customer base while also improving efficiencies. Indeed, a recent study showed nine in 10 of surveyed companies are enhancing their AI services. When it comes to tech and humanity, we’re seeing a …
FinTech Trends That Will Take Banking to the Next Level in 2019
I can’t remember the last time I’ve been to a bank. Come to think of it, I can’t remember the last time I’ve mailed a bill payment, either. Today’s FinTech has made mobile banking so easy that I can do just about anything right from my smart phone. So, what does that mean for banking in 2019? And how much …
