What does it mean to “empower employees” and why is it so important to delivering customer experience? Why should organizations go beyond enabling and equipping their employees, but also take the steps necessary to empower their employees to deliver on the promise of customer experience? It is because our employees are on the front lines when it comes to delivering …
Digital Transformation and the Everyday Employee Experience
This post is sponsored by Microsoft Office, but all views and opinions are my own. No matter how much technology is likely to grow and change in the next few years, there is one thing that will surely stick around: the importance of user experience (UX). I talk a lot about UX and customer experience (CX) as drivers of the digital …
Tech and Business Review: July 29, 2017
Artificial intelligence is having a big impact on retail stores, VR is disrupting the real estate industry, smart glasses are replacing desktop computers, and the possibility of Foxconn building factories in the US are some of the interesting news we have for you this week. Let’s take a look at the tech and business news we found of interest this …
Taking Machine Learning to the Next Level
Machine learning has already changed the way we work and process information in the modern business environment. It’s helped us become more efficient—make smarter decisions—and target customers better than ever before. But there’s a whole new type of learning—reinforcement learning—that is going to do a lot more. Unlike machine learning, which uses data analysis to allow computers to learn without …
Women in Business: Driving Innovation in Senior Leadership
I had the opportunity to moderate a panel discussion at the recent PegaWorld event, on the topic of how women in business are driving innovation in senior leadership. PegaWorld, an annual event put on by software company Pega, is designed to bring together business and technical visionaries from the world’s leading companies. My panelists certainly represented the best and brightest …
Office 365: No Brainer for IT and IT Decision Makers
Remember the old saying, “Nobody ever gets fired for buying a brand name product?” With so many options out there, one thing is still certain – Microsoft Office continues to be one of the best office and collaboration products on the market. Many of us are nevertheless installing this office tool the hard way: Manually on every machine. Why? Well, …
Migrating to Office 365? Here’s How to Mitigate IT Risk
I recently wrote about why businesses love cloud technology [and Microsoft Office 365]. When you boil the reasons down, they’re pretty straightforward: Businesses, no matter how big or small, turn to cloud-based platforms like Office 365 because they’re good investments. The costs are low, the functionality is high, and the result is a more efficient, collaborative workforce supporting a company …
What Comes First? Culture Change or Tech Change?
The age-old question, “Which came first, the chicken or the egg?” is a fun debate-starter for lively dinner time conversation or for actual pondering, despite there being no actual firm answer to the question. I think most of us are resigned to that, and we don’t really need an answer. It’s thinking about the question and discussing the possibilities that …
Adobe Think Tank Berlin: Employees’ Love-Hate Relationship with Tech
Office workers are in a love-hate relationship with new technologies in today’s digital transformation—whether they realize it or not. That’s the main takeaway from Adobe’s Think Tank Berlin, which met June 27th to discuss the future of work in the new digital environment, including the impact of technology on the modern workplace—and its workers. To be honest—there are parts of …
Riminder: Artificial Intelligence and Technology to Find the Right Employee
The field of human resources is evolving quickly. While recruiters previously spent hours perusing thousands of resumes, they are now discovering these tedious parts of their job can be streamlined with sophisticated artificial intelligence (AI) technology. Enter Riminder, a new recruitment technology for HR that uses deep learning to sift out candidates who are not likely to be a good …